Refund & Returns
You are eligible for a return, full refund, exchange or replacement if you have received the incorrect item or if it arrives damaged.
You can return your item or we will replace your manufacture-defected item within 30 days of receipt. If 30 days have gone by since the receipt of your item, unfortunately we can’t offer you a refund or exchange.
To complete your return, you will be asked to fill our Product Issue Form to provide us with a description of the issue, a photo or video of the item, and the SKU.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. In some cases we may ask you to return the item. If so, we will provide you with the return address in an email.
To complete your return, we require a receipt or proof of purchase.
To return your product, you should mail your product to:
60 Ubi Crescent, #01-03, Ubi Techpark, Singapore 408569
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.